About this job
Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.
On behalf of our client in the renewable energy sector we are looking for competent, skilled, and experienced Senior Systems Engineer to work in Kampala.
Position: Senior Systems Engineer
Reporting to: Head of Technology Operations
The Senior Systems Engineer will play a critical role in ensuring the stability, security, and efficiency of our IT infrastructure, with a particular focus on supporting and managing both our Infrastructure and Unified Communications. This position requires a highly skilled and experienced professional capable of handling complex networking, security, and system administration tasks, as well as effectively managing vendor and stakeholder relationships.
Key Responsibilities
Asset Management & Procurement:
- Oversee the lifecycle management of IT assets, including hardware, software, and network infrastructure.
- Collaborate with procurement teams to ensure timely and cost-effective acquisition of IT assets and services.
- Maintain an up-to-date inventory of all IT assets and ensure compliance with organizational policies.
IT Policies & Implementations:
- Develop, implement, and maintain IT policies and procedures to ensure compliance with industry standards and regulations.
- Monitor and enforce adherence to IT policies across the organization.
- Regularly review and update policies to align with evolving technology and business needs.
Network & Endpoint Security:
- Oversee the security of the organization’s network, endpoints, and IT infrastructure.
- Implement and manage security solutions to protect against unauthorized access, data breaches, and other security threats.
- Conduct regular security audits and risk assessments, and take corrective actions as needed.
Onboarding & Offboarding:
- Manage the IT aspects of employee onboarding and offboarding processes, ensuring timely provisioning and de-provisioning of access and equipment.
- Collaborate with the People and Culture Department to streamline IT-related processes for new hires and exiting employees.
License & Access Management:
- Manage software licenses, ensuring compliance with vendor agreements and optimizing usage across the organization.
- Oversee access control management, ensuring that employees have the appropriate levels of access to systems and data.
Call Centre Management:
- Oversee the IT infrastructure supporting the organization’s Voice Infrastructure – Call Centre Studio, ensuring optimal performance and uptime.
- Troubleshoot and resolve technical issues related to call center systems, including telephony, VoIP, and related applications.
- Manage and maintain call center software and hardware, including updates and configurations.
Mandatory Requirements
Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.
Experience:
- 5+ years’ experience in a similar Senior Systems Engineer role.
- 3+ years’ experience managing call centre technologies (VOIP) and systems.
- Strong knowledge of networking protocols, security principles, and system administration best practices.
- Proven experience in IT operations, including asset management, procurement, and security.
- Strong understanding of IT policies, network security, and access management.
- Excellent communication and leadership skills, with the ability to collaborate effectively across departments.
- Highly organized with a structured approach to managing multiple tasks and projects simultaneously.
- Detail-oriented, with a focus on accuracy and compliance.
Added Advantage: Certifications like CCNA, Security+, Voice, or relevant Microsoft certifications
All candidates who meet the criteria outlined above are encouraged to apply under the job vacancy “QSSU- SCU-SSE–SENIOR SYSTEMS ENGINEER”
Application Link :
https://zurl.to/E91r?source=CareerSite
Note:
The deadline for applications is not later than 05:00 pm Thursday 17th April, 2025
Only shortlisted applicants will be contacted.
Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.