Website Q-SOURCING TANZANIA LIMITED

About this Job:

Q-Sourcing Limited, trading as Q-Sourcing Servtec, is a manpower management solutions firm operating in the East African Region in the countries of Tanzania, Uganda, Kenya, Rwanda, and South Sudan.

On behalf of our Tanzania based client, we are looking for a competent and experienced Customer Service Officer (CSO).

REPORTING TO: PUF PIPES OPERATIONS MANAGER [1]/ CONTROL TOWER MANAGER

DEPARTMENT: S&F OPERATIONS

LOCATION: DAR ES SALAAM

OBJECTIVE: To update customers on the shipment clearance status

KEY DUTIES AND RESPONSIBILITIES

  • Receiving clients documentation
  • Checking documentation to ensure that it is correct and complete
  • Follow-up of clients for missing or required documentation
  • Follow-up on clearing of consignments
  • Keep clients regularly updated on status of their consignments per clients requirement
  • Record customer complaints and initiate corrective action
  • Obtain required authority from credit control to pay disbursements
  • Check daily update and ensure it is correct o Follow-up on clients settlement of EALS invoices o Notify COM/HoD and Legal department of damages and potential claims
  • Ensuring that all client communication is put in the file
  • Creating a positive image of EALS at all times
  • Ensure client needs and expectations are always met
  • Informing clients when there are additional charges incurred during clearance and ensures that client accepts the same and files this communication for record
  • Participate to all safety training as required
  • Adhere to all HSE requirements of the project

QUALIFICATIONS

Education

  • Degree in Business or any other related field

Professional Training

  • Customer Service Training
  • Certificate in Clearing and Forwarding will be an added advantage

Experience

  • At least 2 years working experience

Skills

  • Excellent Interpersonal skills
  • Able to work under pressure to meet deadlines
  • Possess effective diplomacy in customer relations and provide innovative solutions to issue which may arise
  • Honest and possess a high level of integrity Attentive to details
  • Self-starter

ADDED ADVANTAGE

  • Fully conversant with MS Office

How to apply:

All candidates who meet the criteria outlined as above are encouraged to send their CVs/Resumes to: recruitmenttanzania@qsourcing.com or link below not later than 31Th March 2024.

https://qsourcingservtec.applytojob.com/apply/X6fPGRwwSE/QSSTCSOCUSTOMER-SERVICE-OFFICER

This position is open to Locals and expat.

For any further clarifications call +255 748 570 327

Note:

Only shortlisted applicants will be contacted.

Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION

To apply for this job please visit qsourcingservtec.applytojob.com.