JOB TITLE: BRANCH SALES SUPERVISOR
About This Job:
Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.
On behalf of our client, we are looking for a competent, skilled, and experienced Branch-Sales Supervisor to work in Kenya.
Summary
Responsible for growth of the branch and hitting monthly sales targets. The role also ensures smooth running of the assigned branch. He/she is also responsible for making of daily decisions regarding the branch operations whilst ensuring customer satisfaction.
KEY ROLES AND RESPONSIBILITIES
Financial
- Ensure branch meets and surpasses the monthly set sales target.
- Ensures branch growth of both new and existing business, with a special focus on new business.
- Identify opportunities for business growth and expansion.
- Push for waterproofing, special effects, and new products sales as per set revenue targets.
- Share competitor activity report on prices and activities
- Draw route plans, Track and ensure Trade sales representative meet their set Revenue targets.
- Ensure that cross selling and upselling to customers is ongoing in the branch for increased sales and customer satisfaction.
- Ensure cash and cheques collected from the day’s sales are deposited.
- Report discrepancies he/she finds within the accounts to the Assistant Retail Manager.
- Ensure customer cheques for the day’s sales is banked.
- Liaise with the Branches Coordinator to ensure all local licenses are up to date and are displayed at the branch. Captured under Risk Management.
- Monitor the local market and analyze company product movement and penetration. Submit this information to the Branches Coordinator.
Customer
- Create a welcoming environment, greeting and apprising customers in a warm, courteous and professional manner. Enhance customer experience in the Branch
- Respond to all customer related queries at the branch.
- Receive phone calls from customers, other branches and staff at the company’s headquarters.
- Assist and guide customers in choosing the company products.
- Reply to emails sent to the branch’s email by customers.
- Resolve customer complaints promptly and effectively, escalating the same to the ARM when necessary.
- Supervises all the staff in the branch ensuring they keenly and professionally adhere to their roles for customer satisfaction.
- Ensure all staffs are trained on customer service
- Ensure account manager is done promptly and recorded
Process Operational Excellence
- Open and close the branch according to Company set time.
- Send the attendance register to the Human Resource Assistant and the Branches Coordinator every morning.
- Ensure the branch is clean before commencing with the day’s operations.
- Ensure the branch has adequate stock at all times and keep record of slow-moving items.
- Ensure staff adhere to company policy
- Notify the Human Resource Office and the ARM of any disciplinary issues arising at the branch.
- Ascertain daily stock take is done
- Receive ordered goods from the headquarters. Confirm that the goods match the order before signing and stamping the delivery note.
- Supervise the offloading of delivered goods and ensure they are well arranged.
- Submit monthly reports on the branch’s operations and sales.
- Convene and supervise weekly branch meetings.
- Participate in daily stock take at the branch.
- Prepare a weekly cleaning roster for staff at the branch.
- Conduct a monthly stock take with the external consultant.
- Return items that are slow moving to the headquarters after notifying the procurement officer.
- Adhere to the Health & Safety requirements, company QMS and the requirements of ISO 9001:2015 Standards.
- Any other duties as may be assigned.
Team development
- Introduce and train staff on new products.
- Provide training and assistance to new joined staff at the assigned branch.
- Attend internal and external seminars and trainings.
- Maintain professional and technical knowledge by reviewing professional publications.
- Set clear Team performance expectations and provide feedback and ensure all branch staffs are appraised.
- Identify talent and coach for growth
- Team Management
Risk management
- Ensure zero stock variance
- Mitigate Risks related to operations, security and customer data protection.
- Liaise with the Branches ARM to ensure all local licenses are up to date and are displayed at the branch. Captured under Risk Management
QUALIFICATIONS AND EXPERIENCE:
- Diploma in a business-related course.
- Strong and confident communicator.
- Proficiency in MS Office applications.
- A minimum of 3yrs of experience in sales and managing teams, preferably in the retail sector.
- Experience in leading teams an added advantage
- Proficiency in ERP systems such as Sage, Sci-fy, etc.
Application procedure:
Interested and qualified applicants should submit their applications through the link below.
Note: Only shortlisted applicants will be contacted.
Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION
To apply for this job please visit qsourcing.zohorecruit.com.