JOB TITLE: CUSTOMER CARE OFFICER
About This Job:
Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.
On behalf of our client, we are looking for a competent, skilled, and experienced Customer Care Officer to work in Nairobi, Kenya
DUTIES & RESPONSIBILITIES:
- Respond to customer inquiries via phone, email, and in-person interactions.
- Handle customer complaints and provide solutions in a timely manner.
- Maintain accurate customer records and update databases.
- Collaborate with other departments to resolve customer issues.
- Follow up with clients to ensure customer satisfaction.
KNOWLEDGE, SKILLS, AND EXPERIENCE:
- Diploma or Bachelor’s degree in Communication, Business Administration, or a related field.
- High proficiency in MS Excel.
- Minimum of 2 years of experience in a customer service role.
- Excellent communication and interpersonal skills.
- Ability to multitask and handle high-pressure situations.
Interested and qualified applicants should submit their applications through the link below.
Note:
Only shortlisted applicants will be contacted.
Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.
To apply for this job please visit qsourcing.zohorecruit.com.